Today PHD Virtual announced the release of PHD Virtual Backup v6.5 and ReliableDR v3.2. I had the luxury of playing with both releases prior to their launch this past week. I have to say that PHD Virtual is delivering a solid product. In addition to checking out the products, I was also checking out how well I was treated if I had a support problem. As much as we would love to have everything go smoothly, it¹s just not the case in life. I found PHD’s support staff to be responsive and very professional while interacting with me. My initial request for help was met with-in a few hours and problem solved in matter of minutes.
What my problem was
For those that beta test products you know things don’t always work and I wasn’t aware of that PHD management consoles aren’t compatible with different versions of their products.
I wasn’t able to configure my host settings in the console. Reason being I was on a newer version VBA and an older version of management console. Simple problem and resolved quickly. But the response and treatment from PHD Virtual support in my problem was a great experience and for that alone I would recommend them.
What’s been added or changed
New in PHD Virtual Backup v6.5:
New in ReliableDR v3.2 includes:
Now let’s also note that there is plans for Hyper-V support on the road map.
You can also check out their recorded session from the #vBrownbag Tech Talks
Since I started working with PHD Virtual I have enjoyed watching the products grow and see how the company takes customer service serious. They engage with it’s customers on all levels and listen to their needs and try to incorporate that back into the functionality of their products. If you are thinking of backup solution for your company you definitely should give PHD Virtual a look.